Return and Refund Policy

At Keystera, your satisfaction is our top priority. If you are not 100% satisfied with your purchase, you can return the item within 7 days for an exchange or refund. Please review the details of our policy below.

RETURN PERIOD

  • Items can be returned within 7 days of shipment.

RETURN PROCEDURE

  1. Contact Us First:
    • Before returning an item, please call us at +91 97250 67440 or email us at Meementerprise0786@gmail.com for instructions. Have your order number, contact details, and the reason for your return ready.
  2. Return Address:
    • Send the return to our registered office address:
      Meem Enterprise, 5-First Floor, Capital One, Village- Kishorgadh, District- Sabarkantha (Gujarat)-383225
    • phone no : +91 97250 67440
  3. Return Conditions:
    • Merchandise must be in new, unused, and resalable condition with all original packaging, components, hardware, and instructions included.
  4. Shipping the Return:
    • Use the original carton for shipping. Once dispatched, share the tracking number with us via email or phone.
    • Items returned without prior approval will not be accepted.
  5. Non-Reimbursable Costs:
    • We do not reimburse installation, removal, labor, towing, or other incidental charges.

REFUND PERIOD

  • Refunds will be processed within 7 business days after we receive and inspect the returned product.
  • Refunds are credited to the original payment method used for the order.

RETURN SHIPPING CHARGES

  • Returns and replacements are completely free—no shipping charges apply.

     

  • If the return is due to our error (such as an incorrect product), we will handle everything at no cost to you.

     

  • For all other reasons, you can still return or replace the product without paying any shipping fees.

CANCELLATIONS & REFUSED DELIVERIES

  • Orders can be cancelled free of charge before shipping.
  • Orders cancelled after shipping or deliveries refused (except for damages) will be treated as returns, and shipping charges will Free.

CONTACTING US

For any questions regarding our return and refund policy, please contact us at:

  • Phone No : +91 97250 67440
  • Whatsapp No : +91 97250 67440
  • Email :Meementerprise0786@gmail.com
  • Gst No : 24AWUPV8969K1Z4
  • Legal Business Name: Meem Enterprise
  • Store Name: Keystera
  • Address : Meem Enterprise, 5-First Floor, Capital One, Village- Kishorgadh, District- Sabarkantha (Gujarat)-383225
  • Time : 09:00 AM To 07:00 PM (Mon-Sat)