Privacy Policy — Keystera

1. Introduction

Welcome to Keystera!
We value your trust and are fully committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have regarding your data.

2. Information We Collect

When you shop at Keystera or interact with any of our services, we may collect the following information:

  • Personal Contact Information: Name, email address, phone number, shipping/billing address.

  • Payment & Billing Details.

  • Images & Videos: Only when provided for product replacement or support cases.

  • Activity Data: Browsing behavior, purchase history, and interaction details.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support and resolve queries

  • Verify and process product replacement requests

  • Improve our products, services, and website experience

  • Notify you about offers, promotions, and updates (only when opted in)

4. Product Replacement Policy

  • For any product replacement request, you must provide a photo of the key, installation photo, and videos if required.
    This helps our team understand the issue and take appropriate action.

  • Replacements are valid within 7 days from the date of delivery.
    Requests made after this period may not be accepted or will be reviewed at our discretion.

5. Sharing of Information

We do not sell or trade your personal information. However, we may share it with:

  • Trusted third-party partners, such as payment processors, logistics providers, and customer support tools

  • Government or legal authorities, only when required by law

6. Protection of Information

We use secure technical and administrative measures to protect your data from unauthorized access, loss, or misuse.
However, please note that no method of online transmission or storage is 100% secure.

7. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information

  • Opt out of promotional or marketing messages

  • Raise concerns or request clarification about how your data is used

To exercise these rights, contact our support team any time.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or improvements in our services.
We recommend reviewing this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to us:

Keystera Support Team
📧 meementerprise05@gmail.com
📞 +91 96380 67440

Thank you for choosing Keystera!